Privacy Policy
Welcome to Enginehire!
Whether you are a business or end user that uses Enginehire’s products, applications or services (together, the “Services”) or whether you’re simply visiting this website, by using any of Enginehire’s Services, or by dealing with a business using Enginehire’s Services, you are agreeing to the terms of this Privacy Policy.
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our privacy practices or for other operational, legal, or regulatory reasons. Enginehire reserves the right to update and change this Privacy Policy by posting updates and changes to the Enginehire website. You are advised to check the Privacy Policy from time to time for any updates or changes that may impact you. By continuing to use this website or the Services after these changes are posted, you agree to the revised policy.
1. Information from businesses
If you use Enginehire’s Services, you agree to post an up-to-date and accurate privacy policy on your website that complies with the laws applicable to your business. You also agree to obtain consent from your customers for the use and access of their personal information by Enginehire and other third parties. In addition, if you are collecting any sensitive personal information from your customers (including information relating to medical or health conditions, racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership or sexuality), you agree to obtain affirmative, express consent from your customers for the use and access of sensitive personal information by Enginehire and other third parties.
What information do we collect from businesses and why?
- We may collect your name, company name, address, email address, phone number(s) and payment details (for example, your credit card information).
- We use this information to provide you with our Services; for example, to confirm your identity, contact you, provide you with advertising and marketing, and invoice you. We also use this information to make sure that we comply with legal requirements.
- We may collect data about how and when you access your account and the Enginehire platform, including information about the device and browser you use, your network connection, your IP address, and information about how you browse through the Enginehire interface.
- We use this information to give you access to and improve our Services; for example, to make our platform interface easier to use. We also use this information to personalize the Services for you. Finally, we may use this information to provide you with advertising or marketing.
- We collect personal information about your customers that you share with us or that customers provide while using your website.
- We use this information to provide you with our Services and so that you can better serve your customers.
- Where we need to verify your identity (for example, if there are concerns around identity theft, or if you call into support and we need to authenticate your account), we may request that you provide us with government-issued identification information.
- We use some of the personal information you provide us to conduct some level of automated decision-making — for example, we use certain personal information to help us screen accounts for risk or fraud concerns.
- We will also use personal information in other cases where you have given us your express permission.
When do we collect this information?
- We collect personal information when you sign up for our Services, when you access our Services or otherwise provide us with the information.
- We also partner with third parties who provide us information about businesses or prospective businesses, for example to help us screen out businesses associated with fraud.
When and why do we share this information with third parties?
- Enginehire works with a variety of third parties and service providers to help provide you with our Services and we may share personal information with them to support these efforts.
- We may also share your information in the following circumstances:
- to prevent, investigate, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, or as otherwise required by law.
- to help us conduct marketing and/or advertising campaigns.
- to conform to legal requirements, or to respond to lawful court orders, subpoenas, warrants, or other requests by public authorities (including to meet national security or law enforcement requirements).
- Personal information may also be shared with a company that acquires our business, whether through merger, acquisition, bankruptcy, dissolution, reorganization, or other similar transaction or proceeding.
2. Information from customers
What information do we collect from our business’ customers and why?
- We may collect our business’ customers’ name, email, phone number, IP address, information contained in your profile, information about the pages you visit, information about actions you take on Enginehire-supported websites and information about the device and browser you use.
- We use this information to provide our businesses with the Services. We also use this information to improve our Services.
- We may use some of the personal information you provide us to conduct some level of automated decision-making — for example, we use certain personal information (for example, IP addresses or payment information) to automatically block certain potentially fraudulent transactions for a short period of time.
When do we collect this information?
- We collect this information when you use or access a website that uses our Services, such as when you visit a business’ site or sign up for an account on a business’ site.
When and why do we share this information with third parties?
- Enginehire works with a variety of third parties and service providers to help provide our businesses with the Services and we may share personal information with them to support these efforts.
- We may also share your information in the following circumstances:
- to prevent, investigate, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, or as otherwise required by law.
- If the business whose website you visit or access directs us to transfer this information (for example, if they enable a third party app that accesses customer personal information).
- to conform to legal requirements, or to respond to lawful court orders, subpoenas, warrants, or other requests by public authorities (including to meet national security or law enforcement requirements).
- Personal information may also be shared with a company that acquires our business or the business whose website you visit or access, whether through merger, acquisition, bankruptcy, dissolution, reorganization, or other similar transaction or proceeding.
3. Information from Enginehire website visitors and support users
What information do we collect and why?
- As you visit or browse the Enginehire websites, we may collect information about the device and browser you use, your network connection, your IP address, and information about the cookies installed on your device. We also collect personal information submitted by you via any messaging feature available from any of our websites (“Messaging Feature”).
- We may also receive personal information when you make requests to Enginehire via any of our websites.
- From telephone support users, we may collect your phone number, call audio, and other personal information you provide us during our call.
- From chat support users, we may collect your name, email address, information about the device and browser you use, your network connection, your IP address, chat transcript, and other personal information you provide us during our chat.
We use this information to verify your account, to provide and enhance our Services (including supporting or servicing your account, if applicable), and answer any questions you may have.
When do we collect this information?
- We collect this information when you visit the Enginehire websites, use Services offered on our websites or engage with us either by email, web form, instant message, phone, or post content on or through our websites (including forums, blogs and via any Messaging Feature). We also collect any additional information that you might provide to us.
4. Information from cookies and similar tracking technologies
Cookies are stored on your device to assist us in providing and improving our Services. For example, we may use cookies to keep you logged into your account and we may use data collection devices such as Google Analytics to help analyze our web page flow, measure promotional effectiveness and to provide you with information relevant to your interests.
Through first-party and third-party cookies, third parties may collect information about you while you are visiting Enginehire-hosted webpages and other websites. They may use this data to show you advertisements on Enginehire-hosted webpages and across the Internet based on your prior visits to these sites. We do not collect this information or control the content of the advertisements that you will see.
- We use cookies to recognize your device and provide you with a personalized experience on our websites, or otherwise through the Services.
- We use cookies to serve targeted ads from Google, Facebook, Bing, SourceKnowledge, and other third-party vendors. We also use cookies, and other information from your browser and/or device to provide you with personalized advertising, ad delivery, and reporting across multiple sessions and devices.
- Our third-party advertising partners use cookies to track your prior visits to our websites and elsewhere on the Internet in order to serve you targeted ads. For more information about targeted or behavioral advertising, please visit https://www.networkadvertising.org/understanding-online-advertising.
- We may also use web beacons, software development kits, and other automated tracking methods on our websites, in communications with you, and in our products and services, to measure performance and engagement.
- Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.
5. Third party apps
- Enginehire’s platform allows businesses to connect their platforms with third party applications to alter or provide new functionalities in their platform. Enginehire is not responsible for and has no control over how these apps function. Businesses ultimately can control which apps they choose to use with their platform, and are responsible for making sure that they do so in compliance with relevant privacy and data protection requirements.
- Enginehire is not currently sharing any user data with Google AI models.
6. Retention and use of information
- In general, we keep your information throughout your relationship with us. For businesses, this means we will keep your information as long as you maintain a website on our platform. We generally purge personal information 90 days after termination of your relationship with us.
- For our business’ customers, we generally process your information solely as a data processor on behalf of our businesses, and it is up to the business to determine how long they will store your information in our systems.
- No method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee the absolute security of your personal information.
- We do not share, disclose, sell, rent, or otherwise provide personal information to other companies (other than to specific Enginehire businesses you are interacting with, or to third party apps or service providers being used by those businesses if you are a consumer) for the marketing of their own products or services.
- If you are a business using Enginehire’s Services, we do not use the personal information we collect from you or your customers to independently contact or market to your customers. However, Enginehire may contact or market to your customers if we obtain their information from another source, such as from the customers themselves.
- Once you terminate your relationship with us, we generally will continue to store archived copies of your personal information for legitimate business purposes such as to defend a contractual claim or for audit purposes and to comply with the law.
- We will continue to store anonymous or anonymized information, such as website visits, without identifiers, in order to improve our Services.
It’s important to remember that if you delete or limit the use of your information, the Services may not function properly.
Last updated: March 9, 2024
